INFORMATION
 General Terms and Conditions, Payment, Refund and Bookings Policy January 2022 Version 4.2 Below you will find our current payment and refund / replacement policy. Please read it carefully as this is the official policy in force at the present time. The policy listed below supersedes any other written document you may have received prior to today's date. If you have any questions or comments about this policy, please do not hesitate to contact us at accounts@petesteege.com A. Current Payment Policy 1. Effective immediately, the following terms and conditions MUST be adhered to. ALL PETER STEEGE CLIENTS MUST READ, UNDERSTAND AND ADHERE TO THIS POLICY except where other written arrangements approved by PETER STEEGE OR ANY APPROVED REPRESENTATIVES exists. Any payment made without regard to this payment policy will be subject to the ʻLate Payment of Commercial Debts (interest) Act 1998ʼ and the ʻLate Payment of Commercial Debts Regulations 2002ʼ. (see below). 2. Typical policy is to collect payment after seven (7) days from the ʻBilled dateʼ detailed on the invoice, which will be issued to the CLIENT. 3. In some cases, if you HAVE a service agreement in place with PETER STEEGE for services that have a ʻfixed rateʼ, it may be necessary for a payment or deposit to be made up-front. This usually will not exceed 20% of the associated service charge. However, PETER STEEGE reserves the right to request payment IN FULL for some services prior to the service or any performance commencing. If you DO-NOT have a service agreement with PETER STEEGE and you purchase any products and/or services from us, and we visit your office to install products and/or provide services, payment may be required for the FULL AMOUNT due for said products, services and in some cases mileage charges (see payment options) BEFORE THE TECHNICIAN / PERFORMER LEAVES YOUR OFFICE or unless a payment agreement has been arranged prior to service or performance. The technician will ask if payment is available before starting work. 4. IF PAYMENT IS NOT AVAILABLE THAT VISIT, THE TECHNICIAN / PERFORMER WILL NOT INSTALL PRODUCTS AND/OR PROVIDE SERVICES DURING THAT VISIT AND YOU WILL BE CHARGED A VISIT FEE AND MILEAGE CHARGES. Late charges apply (see below). 5. In the case of software or digital media ordered and delivered by Internet, e-mail or postal mail, payment MUST BE RECEIVED BEFORE PRODUCT IS DELIVERED TO YOU. 6. If, for any reason, we send an invoice to you for any products or services, regardless if you are have a service agreement or not, payment must be sent within SEVEN (7) days from the ʻBilled dateʼ of the invoice, unless other PETER STEEGE-approved arrangements have been made ahead of time. Late charges apply (see below). B. Bookings and Cancellations 1. Once a booking enquiry has been sent to PETER STEEGE we will send a quote for the provision of services or performances, which will remain valid for THIRTY (30) days. If the CLIENT agrees to the quote this should be indicated either by telephone, letter or email at which point confirmation of the booking will be made via a ʻBooking confirmation’ form, entering the CLIENT and PETER STEEGE into a provision of services agreement detailed in these terms and conditions. 2. If a BOOKING for a performance or service has been confirmed, the CLIENT may cancel the BOOKING at any time from when the BOOKING is confirmed up to TWENTY FOUR (24) HOURS before the specified time of the start of the performance or service. If it is not cancelled with in this time and less than TWENTY FOUR (24) HOURS notice is given the CLIENT will still agree to pay THE FULL AMOUNT DUE that has been quoted and agreed for, even if the performance or service has not been carried out at the CLIENTS behest. This does not however include any ʻacts of godʼ i.e. flooding, death, or freak weather conditions, which prevent the performance from happening. C. Provision of Equipment and P.P.E 1. The CLIENT agrees to provide ALL equipment related to any BOOKING, PERFORMANCE or SERVICE AGREEMENT free of charge, which includes any standard P.P.E (personal protective equipment) – where applicable - or fixtures related to performances and / or safe and suitable access equipment where necessary. Details of the equipment will be sent through on a separate technical rider or specified prior too booking. 2. Failure to provide such equipment may result in non-performance of provision of service, but will still result in the CLIENT being billed for the full-agreed amount. D. Equipment Hire, Provision of Hired equipment and Use of hired equipment 1. Where equipment is hired from PETER STEEGE directly or through PETER STEEGE from a third party supplier, some or all rental costs may be asked for in advance or upon the start of the HIRE AGREEMENT which must be signed at the start or before the hire period. Should delivery and / or collection costs be incurred on equipment related to hire agreements, either by PETER STEEGE or by third party couriers, these costs may be – at the discretion of PETER STEEGE - passed on to the HIRER and will be detailed on the HIRE AGREEMENT. 2. If equipment is hired through a company or service other than PETER STEEGE, no liability will be held against PETER STEEGE for damage, loss, theft or delivery / collection organisation and costs, apart than where PETER STEEGE employees, contractors or representatives have been specifically hired for services that involve the use of outsourced equipment, and only then liability will only be held against PETER STEEGE where improper use or damage can be proved. As such, any delivery and / or collection organisation and associated costs will be the responsibility of the provider of this equipment. E. Retention of Title (‘ROT’) 1. In many situations it may be necessary for equipment (belonging to PETER STEEGE or on hire from third parties) to be used whilst services are being carried out for the CLIENT, or on extended placement within a venue. Where extended equipment placement is required, separate RENTAL of PURCHASE agreements may be entered into between PETER STEEGE and the CLIENT and subject to the terms and conditions detailed within this policy, and to applicable laws and regulations pertaining to such agreements. 2. ‘ROT’ clause: (i) Items belonging to PETER STEEGE that are placed free of charge or under a RENTAL agreement within a work environment (such as, but not limited to; tools, Communications and computing infrastructure, sound equipment and effects lighting) shall remain the property of PETER STEEGE. (ii) Where items or goods have been supplied under a PURCHASE AGREEMENT, PETER STEEGE remains the owner of t he goods until such time as these and all other sums owed by the buyer (pertaining to the purchase items) to PETER STEEGE have been paid in their entirety. (iii) For applicable services, the CLIENT shall at all times allow the agents or servants or any person(s) enacting on behalf of PETER STEEGE to have reasonable access to the equipment to inspect, test, adjust, repair, remove or replace. This includes both PHYSICAL access and DIGITAL access to and from digital communications equipment such as computers or networking infrastructure (either in person or via the Internet or similar) that have been placed and operated by PETER STEEGE under the afore mentioned agreement (iv) These clauses shall remain in effect where equipment that is the property of PETER STEEGE remains on a premises if outside of any HIRE or PURCHASE agreement, or where such agreements have been broken. As such, an adequate period of time shall be allowed for the unhindered access and retrieval of equipment, free of charge. F. Internet Access 1. The CLIENT agrees to supply or give un restricted access to an Internet connection on the premises, whether hard wired or through a WI-FI access point. Where passwords or infrastructure requirements secure access, arrangements shall be made by the CLIENT to allow for a successful and secure connection. 2. DIGITAL access through secure protocols to and from systems that use this connection shall be allowed at all times and also subject to clause iii section E.2 of this policy. G. Late Charges 1. ALL payments such as invoices, visit fees, service charges, mileage charges and claimable expenses described in the above policy MUST BE RECEIVED BY PETER STEEGE within SEVEN (7) days of the “Billed dateʼ shown on the invoice, or, by a set date or time frame where verbal arrangements have been made. If payment is not made within this time period you may be liable for late fees or interest subject to the ʻLate Payment of Commercial Debts (interest) Act 1998ʼ, which is regulated by the ʻLate Payment of Commercial Debts Regulations 2002ʼ. Under this legislation PETER STEEGE may charge reasonable debt recovery cost in accordance with the size of the debt. 2. Interest for statutory interest charges is calculated at the Bank of England Reference Rate ( at 1%, as of 5th May 2022 ) plus 8%, in total 9%. Contractual compound Interest is set at 10% and is calculated on a weekly basis. This applies to ALL clients, without exception. 3. Non-payment may result in your account being sent to collections, your credit standing with us being downgraded and possible litigation to recover payment. If you have questions or concerns, or you feel that you have been charged incorrectly, please contact us IMMEDIATELY so that we can work together to find a solution. 4. Preferable methods are to work payment issues out in a positive way and not to resort to sending payments to collections or small claims unless other means have been exhausted. H. Digital Storage 1. Client files, products from services and related digital media may from time to time be stored online, on servers or other forms of online storage provided by a HOSTING PROVIDER (currently Ionos Cloud Ltd. and maintained by PETER STEEGE). 2. PETER STEEGE and the HOSTING PARTNER reserve the right to (without prior notice); (i) At any time, revoke client access to, or change, suspend or terminate this service. (ii) Change, modify, delete, or remove files (partially or wholly) at any time. 3. The lifetime of such hosting services maintained by PETER STEEGE shall be deemed as the period commencing when an agreement between the CLIENT and PETER STEEGE is entered into (outlined in this Policy) up to the cancellation, withdrawal or termination of this service (either by PETER STEEGE or HOSTING PARTNER) or upon the termination or conclusion of a related service. I. Payment Options Payment should be made using one of the following options, either by; CASH, CHEQUE, DIRECT BANK TRANSFER, Paypal Please contact hello@petestege.com for account details. J. Current Refund / Replacement Policy ALL software, digital media and support package sales are final. If the service, performance or other products you purchased from us is not meeting your needs, please contact us immediately and we will work with you to add the features you want or to correct any perceived issues. If you are dissatisfied with the level of service you are receiving from us, please contact us with your concerns so that we can address the issue immediately. We value you as a client and strive for your satisfaction.
FURTHER INFORMATION
FURTHER INFORMATION A PDF version of this Policy can be download from the link below
LINKS
General Terms and Conditions, Payment, Refund and Booking Policies. PDF
Further Information ... Back to the top ...

 

INFORMATION
 General Terms and Conditions, Payment, Refund and Bookings Policy January 2022 Version 4.2 Below you will find our current payment and refund / replacement policy. Please read it carefully as this is the official policy in force at the present time. The policy listed below supersedes any other written document you may have received prior to today's date. If you have any questions or comments about this policy, please do not hesitate to contact us at accounts@petesteege.com A. Current Payment Policy 1. Effective immediately, the following terms and conditions MUST be adhered to. ALL PETER STEEGE CLIENTS MUST READ, UNDERSTAND AND ADHERE TO THIS POLICY except where other written arrangements approved by PETER STEEGE OR ANY APPROVED REPRESENTATIVES exists. Any payment made without regard to this payment policy will be subject to the ʻLate Payment of Commercial Debts (interest) Act 1998ʼ and the ʻLate Payment of Commercial Debts Regulations 2002ʼ. (see below). 2. Typical policy is to collect payment after seven (7) days from the ʻBilled dateʼ detailed on the invoice, which will be issued to the CLIENT. 3. In some cases, if you HAVE a service agreement in place with PETER STEEGE for services that have a ʻfixed rateʼ, it may be necessary for a payment or deposit to be made up-front. This usually will not exceed 20% of the associated service charge. However, PETER STEEGE reserves the right to request payment IN FULL for some services prior to the service or any performance commencing. If you DO-NOT have a service agreement with PETER STEEGE and you purchase any products and/or services from us, and we visit your office to install products and/or provide services, payment may be required for the FULL AMOUNT due for said products, services and in some cases mileage charges (see payment options) BEFORE THE TECHNICIAN / PERFORMER LEAVES YOUR OFFICE or unless a payment agreement has been arranged prior to service or performance. The technician will ask if payment is available before starting work. 4. IF PAYMENT IS NOT AVAILABLE THAT VISIT, THE TECHNICIAN / PERFORMER WILL NOT INSTALL PRODUCTS AND/OR PROVIDE SERVICES DURING THAT VISIT AND YOU WILL BE CHARGED A VISIT FEE AND MILEAGE CHARGES. Late charges apply (see below). 5. In the case of software or digital media ordered and delivered by Internet, e-mail or postal mail, payment MUST BE RECEIVED BEFORE PRODUCT IS DELIVERED TO YOU. 6. If, for any reason, we send an invoice to you for any products or services, regardless if you are have a service agreement or not, payment must be sent within SEVEN (7) days from the ʻBilled dateʼ of the invoice, unless other PETER STEEGE-approved arrangements have been made ahead of time. Late charges apply (see below). B. Bookings and Cancellations 1. Once a booking enquiry has been sent to PETER STEEGE we will send a quote for the provision of services or performances, which will remain valid for THIRTY (30) days. If the CLIENT agrees to the quote this should be indicated either by telephone, letter or email at which point confirmation of the booking will be made via a ʻBooking confirmation’ form, entering the CLIENT and PETER STEEGE into a provision of services agreement detailed in these terms and conditions. 2. If a BOOKING for a performance or service has been confirmed, the CLIENT may cancel the BOOKING at any time from when the BOOKING is confirmed up to TWENTY FOUR (24) HOURS before the specified time of the start of the performance or service. If it is not cancelled with in this time and less than TWENTY FOUR (24) HOURS notice is given the CLIENT will still agree to pay THE FULL AMOUNT DUE that has been quoted and agreed for, even if the performance or service has not been carried out at the CLIENTS behest. This does not however include any ʻacts of godʼ i.e. flooding, death, or freak weather conditions, which prevent the performance from happening. C. Provision of Equipment and P.P.E 1. The CLIENT agrees to provide ALL equipment related to any BOOKING, PERFORMANCE or SERVICE AGREEMENT free of charge, which includes any standard P.P.E (personal protective equipment) – where applicable - or fixtures related to performances and / or safe and suitable access equipment where necessary. Details of the equipment will be sent through on a separate technical rider or specified prior too booking. 2. Failure to provide such equipment may result in non-performance of provision of service, but will still result in the CLIENT being billed for the full-agreed amount. D. Equipment Hire, Provision of Hired equipment and Use of hired equipment 1. Where equipment is hired from PETER STEEGE directly or through PETER STEEGE from a third party supplier, some or all rental costs may be asked for in advance or upon the start of the HIRE AGREEMENT which must be signed at the start or before the hire period. Should delivery and / or collection costs be incurred on equipment related to hire agreements, either by PETER STEEGE or by third party couriers, these costs may be – at the discretion of PETER STEEGE - passed on to the HIRER and will be detailed on the HIRE AGREEMENT. 2. If equipment is hired through a company or service other than PETER STEEGE, no liability will be held against PETER STEEGE for damage, loss, theft or delivery / collection organisation and costs, apart than where PETER STEEGE employees, contractors or representatives have been specifically hired for services that involve the use of outsourced equipment, and only then liability will only be held against PETER STEEGE where improper use or damage can be proved. As such, any delivery and / or collection organisation and associated costs will be the responsibility of the provider of this equipment. E. Retention of Title (‘ROT’) 1. In many situations it may be necessary for equipment (belonging to PETER STEEGE or on hire from third parties) to be used whilst services are being carried out for the CLIENT, or on extended placement within a venue. Where extended equipment placement is required, separate RENTAL of PURCHASE agreements may be entered into between PETER STEEGE and the CLIENT and subject to the terms and conditions detailed within this policy, and to applicable laws and regulations pertaining to such agreements. 2. ‘ROT’ clause: (i) Items belonging to PETER STEEGE that are placed free of charge or under a RENTAL agreement within a work environment (such as, but not limited to; tools, Communications and computing infrastructure, sound equipment and effects lighting) shall remain the property of PETER STEEGE. (ii) Where items or goods have been supplied under a PURCHASE AGREEMENT, PETER STEEGE remains the owner of t he goods until such time as these and all other sums owed by the buyer (pertaining to the purchase items) to PETER STEEGE have been paid in their entirety. (iii) For applicable services, the CLIENT shall at all times allow the agents or servants or any person(s) enacting on behalf of PETER STEEGE to have reasonable access to the equipment to inspect, test, adjust, repair, remove or replace. This includes both PHYSICAL access and DIGITAL access to and from digital communications equipment such as computers or networking infrastructure (either in person or via the Internet or similar) that have been placed and operated by PETER STEEGE under the afore mentioned agreement (iv) These clauses shall remain in effect where equipment that is the property of PETER STEEGE remains on a premises if outside of any HIRE or PURCHASE agreement, or where such agreements have been broken. As such, an adequate period of time shall be allowed for the unhindered access and retrieval of equipment, free of charge. F. Internet Access 1. The CLIENT agrees to supply or give un restricted access to an Internet connection on the premises, whether hard wired or through a WI-FI access point. Where passwords or infrastructure requirements secure access, arrangements shall be made by the CLIENT to allow for a successful and secure connection. 2. DIGITAL access through secure protocols to and from systems that use this connection shall be allowed at all times and also subject to clause iii section E.2 of this policy. G. Late Charges 1. ALL payments such as invoices, visit fees, service charges, mileage charges and claimable expenses described in the above policy MUST BE RECEIVED BY PETER STEEGE within SEVEN (7) days of the “Billed dateʼ shown on the invoice, or, by a set date or time frame where verbal arrangements have been made. If payment is not made within this time period you may be liable for late fees or interest subject to the ʻLate Payment of Commercial Debts (interest) Act 1998ʼ, which is regulated by the ʻLate Payment of Commercial Debts Regulations 2002ʼ. Under this legislation PETER STEEGE may charge reasonable debt recovery cost in accordance with the size of the debt. 2. Interest for statutory interest charges is calculated at the Bank of England Reference Rate ( at 1%, as of 5th May 2022 ) plus 8%, in total 9%. Contractual compound Interest is set at 10% and is calculated on a weekly basis. This applies to ALL clients, without exception. 3. Non-payment may result in your account being sent to collections, your credit standing with us being downgraded and possible litigation to recover payment. If you have questions or concerns, or you feel that you have been charged incorrectly, please contact us IMMEDIATELY so that we can work together to find a solution. 4. Preferable methods are to work payment issues out in a positive way and not to resort to sending payments to collections or small claims unless other means have been exhausted. H. Digital Storage 1. Client files, products from services and related digital media may from time to time be stored online, on servers or other forms of online storage provided by a HOSTING PROVIDER (currently Ionos Cloud Ltd. and maintained by PETER STEEGE). 2. PETER STEEGE and the HOSTING PARTNER reserve the right to (without prior notice); (i) At any time, revoke client access to, or change, suspend or terminate this service. (ii) Change, modify, delete, or remove files (partially or wholly) at any time. 3. The lifetime of such hosting services maintained by PETER STEEGE shall be deemed as the period commencing when an agreement between the CLIENT and PETER STEEGE is entered into (outlined in this Policy) up to the cancellation, withdrawal or termination of this service (either by PETER STEEGE or HOSTING PARTNER) or upon the termination or conclusion of a related service. I. Payment Options Payment should be made using one of the following options, either by; CASH, CHEQUE, DIRECT BANK TRANSFER, Paypal Please contact hello@petestege.com for account details. J. Current Refund / Replacement Policy ALL software, digital media and support package sales are final. If the service, performance or other products you purchased from us is not meeting your needs, please contact us immediately and we will work with you to add the features you want or to correct any perceived issues. If you are dissatisfied with the level of service you are receiving from us, please contact us with your concerns so that we can address the issue immediately. We value you as a client and strive for your satisfaction.
FURTHER INFORMATION
FURTHER INFORMATION A PDF version of this Policy can be download from the link below
General Terms and Conditions, Payment, Refund and Booking Policies. PDF
LINKS
Further Information ... Back to the top ...